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All items are covered for 6 months for defects.
If the item breaks from regular use, (not including, customer inflicted chips, scratches, cracks, tears, etc.) under our 6 month guarantee we will exchange the damaged item. The customer must provide the proof of purchase in addition to the damaged item in its entirety. We will not accept a partial exchange, all of the pieces of the item must be returned to NJModern. The total of the return and exchange shipping fees will be divided equally between NJModern Furniture and the customer. Variations in color of wood and marble are considered normal and will not be considered defective. Although we try to correctly represent colors and dimensions-given certain limitations, we can not guarantee correct dimensions or, that colors will appear as they do on a computer monitor.
Items picked up at our warehouse (will call):
NJModern does not maintain a showroom. However, we understand that customers may want to "inspect" items before committing. We have created a policy that we believe protects both the customer and the vendor so that we may continue to offer great furniture at great prices. Customers may, after purchase inspect their merchandise during pick up. At this time the customer may request a full refund for any normally stocked item if, for any reason they are not satisfied with the quality of the merchandise so long as the following are met: Merchandise must be accompanied by original receipt, intact, new, and unused, in its original packaging also intact, with all the documentation, parts and accessories and no more than 5 calendar days having passed since the time of purchase. NJM will assess a 15% re-stocking fee if an item for pick up is held for more than 5 calendar days from date of purchase or, if the item, box, or packaging has been damaged in any way or showing any signs of use after being handled by the customer during pick up.
Items being shipped:
If you are not satisfied with any stocked item that was purchased from us and shipped to you, that item may be returned for store credit minus 15% within 10 days of date of delivery only if the following are met: must be returned to us (shipped) accompanied by original receipt, intact, new, and unused in its original packaging with packaging intact, with all documentation, parts and accessories and showing no signs of use on the merchandise or packaging to ensure full credit. New and unused means it must be in salable condition as new, not used, dirty or washed. We will not issue credit for any item that is not resalable as new or showing any signs of use. Returns not in original packaging, or items that are, or have been assembled will not be accepted for return. When an item is returned to us and the above requirements have not been met, the customer must make arrangements to pick up the item that has not been accepted for return. NJM reserves the right to refuse exchange or refund of items that are not in as-new condition due to damage or misuse by the customer. All discounted items are final sale with no refund or exchange. Any item that is not in stock at time of purchase is considered a Custom Order. Custom Orders must be paid by check ONLY and are non-refundable.
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